Contacting Software Support

E-Mail Software Support (help@peritohomesewing.com) to receive email support or fax us on +44 (0)115 8448029, but first please follow these steps:

Step 1 : Visit our Frequently Asked Questions section. Most questions are answered here.

Step 2 : If you're not able to find an answer in the FAQ section, please go to our contact page

Step 3 : If you have a registered version of Perito, and are looking for troubleshooting advice or tips and tricks, please register your copy on the site, and log in to the registered users section for additional Help and FAQ's.

FAQ sections

Compatibility, Installation and Setup
(1) What are the system requirements for Perito?
(2) Does Perito automatically overwrite older versions of Perito?
(3) What disk format support is available with Perito?
(4) What do I need to run Perito designs on my embroidery machine?

Compatibility, Installation and Setup

(1) What are the system requirements for Perito?
The system requirements are a windows 95, 98, 2000, NT or XP PC, recommended to have an Intel Pentium II Processor or above, 64 Mb of RAM (32 Mb required), 1.5Gb Hard Disk Space (at least 200Mb required), 256 colour monitor or better, CD Drive.

(2) Does Perito automatically overwrite older versions of Perito?
Yes, if you install a newer version of Perito, it will automatically overwrite all of the older files. As with most software, we will be releasing new versions regularly with new and improved features.

(3) What disk format support is available with Perito?
Perito can import the following files from a floppy disk:
Brother PES,PEC
Husqvarna HUS
Janome JEF
Janome SEW
Pfaff PCS, KSM DST
Melco EXP XXX

Perito can write the following files to a floppy disk:
Brother PES
Husqvarna HUS
Janome JEF
Janome SEW
Pfaff KSM DST
Melco EXP

(4) What do I need to run Perito designs on my embroidery machine?
Please Click Here for a quick assessment of your current needs.

Working with Images

(5) Why does my computer run out of memory or hang when trying to convert some images?
The problem with the Image Conversion is that it is very large, anything over 1800 pixels wide may cause the system to slow down and run out of memory. To work around the problem you will need to scale the image down. Follow these instructions:-
1) Go to Start > Programs > Accessories > Paint
2) Load in the image
3) Select Image->Stretch/Skew
4) Type 50% into both the Stretch fields, then press OK. This will scale the design without any noticeable loss to the quality of the design. Now save the file back.